Refund policy · Draft
Refunds and your right to withdraw
This page is a structural placeholder. It marks a stable URL for the refund policy and describes what each section will cover. It is not yet in effect and does not create binding terms.
Draft — not yet in effect
The final policy depends on which payment provider sells the subscription, because that determines who the merchant of record is and which consumer-protection process applies. That decision is open, and the policy requires legal review before it takes effect.
- Status
- Draft — pending legal review
- Effective date
- Pending
- Merchant of record
- Pending — to be confirmed at launch
- Questions
- support@evehit.com
Placeholder · pending legal review
Your 14-day right of withdrawal
Will state the statutory withdrawal right available to consumers in the EU, the period it runs for, and how to exercise it.
Placeholder · pending legal review
Starting immediately, and what that costs you
Will state that asking for access before the withdrawal period ends requires your express consent, and what that consent means for the refund you can claim afterwards. The consent itself is collected at checkout, not on this page.
Placeholder · pending legal review
Who a refund is paid to
Will state that a refund returns to whoever paid. Someone other than the workspace owner may pay for a workspace — an advisor or a firm — and in that case the refund follows the payment, not the workspace.
Placeholder · pending legal review
What happens to your workspace
Will state that ending a subscription does not delete or switch off your workspace: your records stay available and exportable. A refund never costs you the search you have recorded.
Placeholder · pending legal review
How to ask
Will state the contact route and the response time you can expect. Until this policy is in effect, write to support@evehit.com and it will be handled individually.